FAQ

FAQ

I want to recommend my friends and colleagues

That’s great! Our business thrives on your recommendations. We feel it is only fair to share the love when someone you recommend joins us. That’s why we’ve set up the Refer and Earn Program. For each of your friends and colleagues who uses one of our services we’ll send you a cheque for £25 to say thank you. Better still, we’ll also give your friend a 10% discount so they’ll get something out of it too! All you need to do is make sure they give your unique referral number when they contact us. Click here to request your Refer and Earn unique number

Will you deal with HMRC so I don't have to?

Put simply, yes – leave HMRC to us. We know how difficult it can be to get hold of HMRC and how little you enjoy dealing with them. Our team of tax specialists make literally thousands of calls to HMRC each year and know exactly which questions to ask. As part of our service we’ll register as your Agent – we’ll then be able to speak with HMRC on your behalf so you don’t have to saving you time and aggravation.

How and when do I pay for the service?

Once you’ve spoken to our tax specialist and been provided with a quote if you’d like to proceed we will then take secure payment

When do I receive my tax return?

Once we receive all your information we guarantee to complete your tax return within 7 days. We’ll then send it to you to sign and once we’ve received it back from you we’ll file with HMRC.

What do I do if I realise I have forgotten to provide all relevant information?

Make sure you tell us as soon as possible. If your tax return has not been filed we will update it. Otherwise we will file an amended tax return for you.

What happens if I need some extra services after you’ve filed my tax return?

We would make a charge depending on the amount of time spent. Please see our terms and conditions.

How do I know what my tax liability or rebate is?

We will write to you once your tax return has been completed.

How do HMRC receive my tax return?

We will file your return electronically with HMRC. This allows you to find out straight away when it has been filed and if you are due a rebate.

What happens if I am not happy with the service?

We are here to help. Our goal is to provide you with a simple and hassle free service. If there is anything you are not happy with we want to know.

If I need to pay HMRC when is this due and how do I pay?

Once we’ve prepared your return we will let you know if you have anything to pay HMRC and when this is due.

Call us now on 03301117662

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